Tanzeel Terms & Conditions
Introduction
We commend you on your quest to connect with the Qur’an. You are reminded that the ultimate goal in accessing our Services should be to worship Allah and seek His pleasure through improving your connection with the Quran.
The terms and conditions applicable to your use of our Services is comprised of the following:
- Legal Notices
- GDPR Compliance Statement
- Privacy Policy
- Acceptable Use Policy
- Fee Policy
- Operations Policy
(together referred to as the Terms & Conditions).
Defined Terms
In these Terms & Conditions:
Learning Zone means the student management system located on the Site;
Services means the provision of Quran, Arabic and other Islamic classes (in whatever form) and Tanzeel’s website, apps, and other ancillary products and services;
Site means the Tanzeel website located at www.tanzeel.org , as well as all related websites, applications and browser extensions.
Student means a user of Tanzeel’s Services, including the parent of a child who has created an account on the Learning Zone on behalf of the child;
Tanzeel means Tanzeel Incorporated (Australian Business Number – 71 250 598 570); (Registered in Canada as Tanzeel Quran, Registration #: 1029225-7) and any affiliated organisations who collaborate to provide the Services;
Tanzeel Associates means the Teachers and Tanzeel’s employees, volunteers, agents or contractors;
Teachers means those individuals employed by Tanzeel to deliver any instruction based elements of the Services;
LEGAL NOTICES
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
Who May Use our Services
You may use our Services only in compliance with the Terms & Conditions and all applicable laws. When you create your account with us, and subsequently when you use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.
Our License to You
Subject to the Terms & Conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by us, and you will not share with any third party access to or access information for your account. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access.
Student Content
The Services may enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like (Student Content), with Tanzeel, Teacher and/or other Students. You retain all intellectual property rights in, and are responsible for, the Student Content you share. Student Content does not include course content or other materials made available on or placed on our website or provided to you by one of our Teachers.
To the extent that you provide Student Content, you grant Tanzeel a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the Student Content. We reserve the right to remove or modify Student Content for any reason, including Student Content that we believe violates the Terms & Conditions.
Feedback
We welcome your suggestions, ideas, comments, and other feedback regarding the Services (Feedback). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Tanzeel does not waive any rights to use similar or related Feedback previously known to Tanzeel, developed by its Teachers, employees or contractors, or obtained from other sources.
Modifying or Terminating our Services
We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend or stop part of our Services altogether. Accordingly, Tanzeel may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Fee Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Tanzeel and Tanzeel’s Associates shall have any liability to you for any such action. You can stop using our Services at any time, although we’ll be sorry to see you go.
Disclaimers
THE SERVICES AND ALL INCLUDED CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TANZEEL SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. TANZEEL’S ASSOCIATES FURTHER DISCLAIM ANY AND ALL LIABILITY RELATED TO YOUR ACCESS OR USE OF THE SERVICES OR ANY RELATED CONTENT. YOU ACKNOWLEDGE AND AGREE THAT ANY ACCESS TO OR USE OF THE SERVICES OR SUCH CONTENT IS AT YOUR OWN RISK.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TANZEEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY OTHER PARTY, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT AND/OR ANY VIEWS HELD OR EXPRESSED BY ANY TANZEEL ASSOCIATE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL TANZEEL’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES RECEIVED BY TANZEEL FROM YOU FOR THE USE OF PAID SERVICES DURING THE PAST THREE MONTHS.
YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF USE REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND TANZEEL, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO TANZEEL’S ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.
Indemnification
You agree to indemnify, defend, and hold harmless Tanzeel and all Tanzeel Associates from any and all claims, liabilities, expenses, and damages, including reasonable attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of the Terms & Conditions; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
Governing Law
You agree that any dispute related to the Terms & Conditions will be governed by the laws of the State of Victoria, Australia. You further consent to the personal jurisdiction of and exclusive venue in the courts located in and serving Victoria, Australia as the legal forum for any such dispute.
Revisions to the Terms
We reserve the right to revise the Term & Conditions at our sole discretion at any time. Any revisions to the Term & Conditions will be effective immediately upon posting by us. For any material changes to the Term & Conditions, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Term & Conditions.
Severability; Waiver
If it turns out that a particular provision of the Terms & Conditions is not enforceable, this will not affect any other terms and conditions. If you do not comply with the Terms & Conditions, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
GDPR COMPLIANCE STATEMENT
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
The EU’s General Data Protection Regulations (GDPR) took effect 25 May 2018, and we are fully behind the spirit of these regulations for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, to not collect and store personally-identifiable information.
Our Privacy Policy contains mentions of the few instances where personally-identifiable information is required. Typically this will include an email address in order to log in to your account or a social network username in order to manage your account.
Overall, we aim for privacy by default: if data collection is not integral to the way our product works, then we won’t collect it. This approach has felt very much in line with the spirit of GDPR, and we’re fortunate that a lot of these data collection practices have been in place at Tanzeel for some time.
At any time, you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten.
Data Mapping
We have audited all areas of our operations to determine what personal data we collect and for what purpose. In a case where collecting personal data that is not essential, we have removed that collection process.
Cookies
We have added a cookie notice to all marketing pages and blogs in order to comply with the E-Privacy Directive. We do not collect personally-identifiable information with our cookies, but we do want to acknowledge the use of cookie technology on our website.
Deletion
A user has the right to request that we delete all of their personal data. Users who wish to inquire about the right to be forgotten will be able to reach out to us at any time.
Access / Portability
A user can request access to a copy of the personal data that we have collected. Users who wish to request portability can reach out to us at any time.
Modification
If a user asks to change their information, we can do so within our admin portal. If a user has a modification to make, they can reach out to us at info@tanzeel.org.
Sub-processors
We commit to displaying a list of all current sub-processors in use by Tanzeel. A sub-processor includes any third party that we share personally identifiable information with.
Here is that list:
- Google Apps (Google Adwords, G-Suite)
- Wave Accounting (www.waveapps.com)
- Stripe (www.Stripe.com)
- Freshdesk (www.Freshdesk.com)
PRIVACY POLICY
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received from your use of the Site and other Services, and in connection with our customer, vendor, and partner relationships. This Privacy Policy also tells you about your rights and choices with respect to your Personal Information, and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.
PERSONAL INFORMATION WE MAY COLLECT
For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
PERSONAL INFORMATION PROVIDED BY YOU
Registration. If you desire to have access to certain restricted sections of the Site or request to receive marketing materials, you may be required to become a registered user, and to submit the following types of Personal Information to us: your name, email address, mobile phone number, full user name, password, city, and time zone.
Customer Support. We may collect information through your communications with our customer support team or other communications that you may send us and their contents.
Making a Purchase. When you make payments through the Site, you will need to provide Personal Information such as your credit card number, billing address, and mobile phone number. Financial information is stored with payment gateway services listed under sub-processors. Our Support team may use your mobile phone number to send sms messages, initiate voice calls, WhatsApp messages etc in order provide necessary services.
Other. We may also collect your contact details when you provide them in the context of: Personal Information Automatically Obtained from Your Interactions with the Service
Log Data. When you use or access our Services, our servers automatically record information that your browser sends whenever you visit a website (Log Data). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click.
Cookies and Similar Technologies. Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our Services. A cookie is a small data file that we transfer to your computer’s hard disk. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. We may use both session cookies and persistent cookies to better understand how you interact with the Site and our Services, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Services.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Site, the pages or other content you view or otherwise interact with on the Site, and the dates and times that you visit, access, or use the Site. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.
You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Site, you may not be able to utilize the features of our Services to their fullest potential.
Do Not Track. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Services.
Links to Other Websites. Our Site contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Site. We encourage you to read the privacy policies or statements of the other websites you visit.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use the Personal Information we obtain about you to:
- create and manage your account, provide our Services, process payments, and respond to your inquiries;
- communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
- send sms messages, initiate voice calls, WhatsApp messages etc in order provide necessary services.
- tailor our Services (e.g., we may use cookies and similar technologies to remember your preferences);
- aggregate your Personal Information for analytical purposes;
- provide customer support;
- operate, evaluate and improve our business (including by developing new products
- and services; managing our communications; determining the effectiveness of our advertising; analyzing how the Site is being accessed and used; tracking performance of the Site; debugging the Site, facilitating the use of our Services);
- send you marketing communications about products, services, offers, programs and promotions of Tanzeel, and affiliated organisations;
- ensure the security of the Site and our Services;
- manage our customer, service provider and partner relationships;
- enforce our agreements related to our Services and our other legal rights; and
- comply with applicable legal requirements, industry standards and our policies.
If you are located in the European Economic Area, we may process your Personal Information for the above purposes when:
- you have consented to the use of your Personal Information, For example, we may seek to obtain your consent for our uses of cookies or similar technologies, or to send you marketing communications.
- we need your Personal Information to provide you with services and products requested by you, or to respond to your inquiries,
- we have a legal obligation to use your Personal Information, or
- we have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to ensure and improve the safety, security, and performance of the Site and our Service, to anonymize Personal Information and carry out data analyses.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Service Providers. We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
Compliance with Laws and Law Enforcement. Tanzeel cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Tanzeel or a third party, to protect Tanzeel against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Site and our Services and any equipment used to make the Site or our Services available, or to comply with the law.
Other Third Parties. We may share Personal Information with our headquarters and affiliates, and business partners to whom it is reasonably necessary or desirable for us to disclose your data for the purposes described in this Privacy Policy.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We are very concerned about safeguarding the confidentiality of your Personal Information. We employ administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system , and any other disclosures that may be required under applicable law.
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
We do not sell or share your personal information including email address, mobile phone number, billing address, or any other personal details to any third parties/affiliates for any purpose whatsoever.
No mobile information, emails, phone numbers will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
YOUR RIGHTS AND CHOICES
If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at info@tanzeel.org. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services.
In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.
DATA TRANSFERS
Tanzeel is a global organisation. Personal Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside the European Economic Area (“EEA”) and Switzerland, including Australia, Canada and Egypt. By submitting your personal data, you agree to such transfers. Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.
CHILDREN’S PRIVACY
If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@tanzeel.org.
UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.
In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Site or our Services for the first time after such material changes are made. Your continued use of the Site and our Services after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.
HOW TO CONTACT US
Tanzeel is the entity responsible for the processing of your Personal Information. If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Information, you may contact us by emailing us at info@tanzeel.org .
If you have any thoughts or questions about this Privacy Policy please email info@tanzeel.org .
ACCEPTABLE USE POLICY
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
We want to make sure that all of our Students and Teachers feel safe and comfortable while using our Services. We have drafted this Policy to ensure that people understand and follow the rules when participating in our online community and otherwise whilst using our Services.
We may remove or edit inappropriate content or activity identified by or reported to us or suspend, disable, or terminate a Student’s access to all or part of the Services.
You are prohibited from using our Services to share content that:
- Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that Students who are as young as 4 use our Services, and we do not allow content that is inappropriate for these younger Students.
- Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
- Harrasses others.
- Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
- Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
You also aren’t allowed to:
- Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.
- Share your password, let anyone access your account, or do anything that might put your account at risk.
- Attempt to access any other Student’s account.
- Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
- Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
- Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
- Try to reverse engineer any portion of our Services.
- Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
- Use our Services to distribute malware.
- Use our Services or any functionality of the Site for anything other than for completing online courses or for pedagogical purposes.
- Impersonate or misrepresent your affiliation with any person or entity.
- Encourage or help anyone do any of the things on this list.
FEE POLICY
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
PRELIMINARY
We aim to make fees:
- reasonable for the community
- representative of the operating costs of the Services
- adequate to properly compensate Teachers and staff based in Egypt
- be in line with industry standards/levels
set at a level that allows for the ongoing management, and growth of the organisation.
FEE AMOUNTS
Fee amounts are as published on the Site from time to time.
We reserve the right to adjust Fees at any time should it be necessary for the ongoing sustainability of the Services that we provide.
PAYMENT
Upon enrolment the Student will be required to set up a payment subscription by providing their credit card details.
Payment subscriptions are set-up and processed using the Stripe platform. We do not retain Student credit card information. The data is stored in Stripe’s secure and encrypted server. Learn more about Stripe’s security: https://stripe.com/docs/security/stripe
Payment for the month will be charged automatically to the nominated credit card at the start of each calendar month. The charge for the first month’s classes will be on a pro-rata basis depending on the date of enrolment and thereafter the monthly subscription amount will be charged.
REFUNDS & CREDITS
The Learning Zone operates on a refunds and credits basis. Depending on the circumstance, a refund, credit or both may apply.
Students can make a claim for a refund or credit by raising a support ticket on the Learning Zone. The claim will be assessed against the applicable policies and processed if appropriate.
The conditions applicable to each scenario are as follows:
Reduction in the number of classes taken or withdrawal: a credit will be available for one year on the Student account for any excess classes already paid for. No refund will be applicable. The credit will be applied automatically by the system and the Student will not be required to raise a support ticket.
Failure to deliver class: In the event we are not able to deliver a class at the scheduled time, we will first attempt to reschedule the class with the Student. If this is not possible the Student will be entitled to a credit towards future classes or a refund as the Student’s election. A claim for a credit or refund needs to be made by the Student by raising a support ticket on the Learning Zone.
Ramadan: a credit towards future classes will be applied upon request. The claim for the credit needs to be made within one month of Ramadan ending. A claim for a credit needs to be made by the Student by raising a support ticket on the Learning Zone.
Student Non-Attendance: No credits or refunds will be applicable where a Student does not attend a class/es and the reason for the non-attendance is not caused by usl.
OPERATIONS POLICY
Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.
Communication
Students should only speak to Teachers about matters relating to the material they are studying. All other queries, including those relating to the administration of classes, IT issues and concerns with the learning experience should be directed to us by raising a support ticket via the Learning Zone.
Parental Involvement
Active parental involvement in child’s learning is encouraged as this leads to the best learning outcomes for the child. Parental involvement includes but should not be limited to, monitoring the child’s revision and practice on non-class days and actively engaging with the Teacher about their child’s progress.
If a child’s attentiveness in class is found to be an issue and the Teacher advises that parental supervision of a child during class is required, such supervision becomes mandatory.
Scheduling
Students will be required to choose their class times as part of the enrolment process. Thereafter if the Student wishes to change a scheduled class time, the Student will be able to do so through the student dashboard on the Learning Zone. Any alterations to a scheduled time shall be subject to availability.
In scheduling classes, the student will be entitled to schedule a maximum of one class per day and five classes per week. All classes will be required to be scheduled with the same teacher.
Teacher’s Prayer
A Teacher’s prayer time will vary over the course of the year. If a class falls within the time for prayer, the Teacher will discuss this with the Student and make appropriate arrangements. Generally this may involve starting a class, pausing for prayer and then reconvening. We have allocated 1 hour to each class, even though the teaching time is between 45 – 50 mins in order to accommodate for things such as prayer.
Replacement Classes
In the event that a Student is not able to attend class at their scheduled time due to:
- the teacher being absent; or
- a technical issue that is our fault,
a replacement class will be offered to the Student. The replacement classes are most likely to be at the Student’s scheduled class time on one of the otherwise designated non-teaching days (Friday or Saturday). However it may also be on a teaching day, subject to availability.
Students will receive an email confirming the date and time of the replacement class.
If it is not feasible to provide a replacement class or the student is not able to attend the replacement class time, the Student will be entitled to a credit towards future classes or a refund as the Student’s election. A claim for a credit or refund needs to be made by the Student by raising a support ticket on the Learning Zone.
No replacement classes will be offered if a Student is absent from class on their own volition.
Replacement Teachers
We will always do our best to ensure that a Student is always taught by the Teacher selected at the time of enrolment. However, from time to time, due to operational constraints or unforeseen circumstances we may need to appoint a replacement Teacher to take classes.
Ramadan & Eids
There will be no classes during Ramadan and for three days starting on the day of every Eid (ie, Eid-al-Fitr & Eid-al-Adha.) Precise dates for Ramadan and Eid Holiday will be notified as and when they are determined.
Fees will be deducted by the subscription payment gateway for the period covering the month of Ramadan. The collected fees will be considered a sadaqa towards the spread of the Qur’an in the month of the Qur’an as it will be put towards covering our ongoing monthly expenses and rewarding Teachers. However, Students may apply for a credit towards future classes no later than one month after the Ramadan for which the credit is claimed. A claim for a credit needs to be made by the Student by raising a support ticket on the Learning Zone.
Withdrawal
If a Student wishes to withdraw, the Student will need to do so through their student dashboard on the Learning Zone. Students will be asked to confirm withdrawal and once confirmed, the system will automatically cancel the monthly class subscription from the following month. A credit will be available for one year on the Student account for any excess classes already paid for.
As soon as a Student withdraws, the class time slot will be released and made immediately available to other Students.
Gifts to Teachers
If a Student wishes to give a gift to their teacher, they should notify the institute of this by raising a support ticket on the Learning Zone. Under no circumstances should they discuss the gift with their teacher. The decision on whether to facilitate the passing on of the gift to the teacher will be completely at the discretion of the Institute. This decision will be made based on the ease of facilitating the transaction, the type of gift and the impact that the giving of the gift may have on the other Teachers. Alternatively, Students may contribute funds to towards a central gift pool which will be used to reward Teachers as appropriate in the future.
Internet Connection
We recommend that Students have (at least) 0.5 Mbits/sec – which is 500 Kbits/sec – upstream bandwidth, and (at least) 1 Mbits/sec download bandwidth. The upstream bandwidth is the amount of bandwidth their computer has available to transmit data to the BigBlueButton server.
Recording Classes
Students are advised that classes may be recorded from time to time for quality control and Teacher development purposes.
